Frequently asked questions
Answers to what hosts ask us most often. Not seeing your question? Email info@houslr.com.
Getting started
What do I need to get started?
An email address, the address of your home and a price per night. You add photos and copy later or let us move them across.
How long does set-up take?
Fifteen minutes for a working site. An hour if you add photos and copy yourself. Connecting Airbnb and Booking takes a few minutes.
Can I try it first?
Yes, 14 days free with no credit card. Your site works fully, including payments in test mode.
Bookings and payments
When is a booking confirmed?
As soon as the guest has paid. During checkout the nights are held for fifteen minutes.
Can the guest pay in instalments?
For now the guest pays the full amount at booking. A deposit with the balance due before arrival is on the roadmap.
How do cancellations work?
According to the period you set: free of charge up to so many days before arrival. You confirm the cancellation and the refund in the dashboard; the credit note follows by itself.
Can I enter a booking myself?
Yes, from the calendar: guest, dates, price. Handy for a phone booking or family.
Channels
Which channels can I connect?
Airbnb, Booking.com and Vrbo directly, everything else via iCal.
Do my prices go to Airbnb?
Yes, including seasons, day prices, minimum stay and smart pricing. Airbnb adds its own fee on top according to your setting there.
What happens with a cancellation on Airbnb?
The booking is cancelled with us and the nights free up, within fifteen minutes.
Admin
Which municipalities does Houslr know?
The municipalities for which a rate has been entered. If yours is missing, email us the rate and its start date.
Can my accountant join?
Give your accountant the Manager role, or send the CSV export of invoices and revenue.
What about VAT?
You choose 9 percent (included in the price) or exempt (KOR). The invoice works it out.
Account and cancelling
How do I cancel?
In the dashboard, with one click. The subscription runs until the end of the month. You can export your data before then.
What happens to my data?
Invoices and bookings we keep as long as the law requires (seven years); the rest we delete after 30 days.
Not seeing your question? Get in touch